Terms and Conditions
1. Scope of the Terms and
1.1. This page (together with the documents expressly referred to on it) tells
you (Customer) information about us (ONE STOP PRINT (PTY) LTD) and the legal
terms and conditions (Terms) on which ONE STOP PRINT (PTY) LTD supplies any of
the products (Products) listed on this website (Website).
1.2. These Terms will apply to any contracts between ONE STOP PRINT (PTY) LTD and
Customer for the sale of Products concluded via the Website (Contract) to the
exclusion of any other terms that Customer seeks to impose or incorporate, or
which may be implied by trade, custom, practice or course of dealing (except
where ONE STOP PRINT (PTY) LTD has given its prior written consent). Any
further correspondence between ONE STOP PRINT (PTY) LTD and Customer, will have
no impact on the Terms of the contract.
1.3. To the extent there is any inconsistency between the provisions of these
Terms and the provisions of any other documents issued by ONE STOP PRINT (PTY)
LTD which are contained on the Website or otherwise made available to Customer,
the provisions of these Terms shall prevail.
1.4. Customer should read these Terms carefully and make sure it understands
them before ordering any Products from the Website. Please note that before
placing an order, Customer will be asked to agree to these Terms. Customer
should print a copy of these Terms for future reference.
1.5. ONE STOP PRINT (PTY) LTD may amend these Terms from time to time. Every
time Customer wishes to order Products, it should check these Terms to ensure
it understands the terms which will apply at that time. These Terms were most
recently updated in November 2016.
2. Information about ONE STOP PRINT (PTY) LTD
2.1. ONE STOP PRINT (PTY) LTD operate the Website. ONE STOP PRINT (PTY) LTD is
a company registered in South Africa under company number 2018 / 506502 / 07 with
its registered office at 59 Donovan Street Midrand , Gauteng . ONE STOP PRINT
(PTY) LTD’s main trading address is at 59 Donovan Street Midrand , Gauteng
2.2. To contact ONE STOP PRINT (PTY) LTD, please refer to the Contact page .
3. How the Contract is formed between ONE STOP PRINT (PTY) LTD and Customer
3.1. For the steps Customer needs to take to place an order through the
Website, Customer should refer to the Customer Information page
3.2. Customers will be required to register to use the Website before placing
3.3. ONE STOP PRINT (PTY) LTD’s order process allows Customer to check and
amend any errors before submitting an order. Customers should take the time to
read and check all orders at each stage of the order process.
3.4. After Customer places an order, Customer will receive an order
confirmation from ONE STOP PRINT (PTY) LTD with a summary of the order.
However, this does not mean that the order has been accepted. ONE STOP PRINT
(PTY) LTD’s acceptance of the order will take place as described in condition
3.5. The Contract between Customer and ONE STOP PRINT (PTY) LTD shall only be
concluded after the Print-Ready or Approved (by the Customer) Artwork (defined
in condition 5.1 below) has been transmitted by Customer and ONE STOP PRINT
(PTY) LTD has sent a separate order confirmation via e-mail (Acceptance of
Order). ONE STOP PRINT (PTY) LTD will send the Confirmation via e-mail within five
days after receiving the Artwork.
3.6. The application of the UN Sales Convention on the International Sale of
Goods (CISG) shall not apply to the Contract.
4. Status of Customer
4.1. For the purposes of these Terms, Customer shall be deemed to be purchasing
as a business if it enters into the Contract, and/or it is purchasing Products
which are not of a type ordinarily supplied for private use or consumption.
4.2. If Customer is purchasing as a consumer:
4.2.1. Customer may only purchase Products from the Website if Customer is at
least 18 years old; and
4.2.2. Customer has legal rights in relation to any Products that are faulty or
not as described. Customer can obtain advice about their legal rights from the
Western Cape Office of the Consumer Protector. Nothing in these Terms will
affect these legal rights
4.3. If Customer is purchasing as a business:
4.3.1. Customer confirms it has the authority to enter into binding agreements
with companies such as One Stop Print (PTY) LTD.; and
4.3.2. Customer acknowledges and agrees that these Terms and any document
expressly referred to in them constitute the entire agreement between ONE STOP
PRINT (PTY) LTD and Customer. Customer acknowledges that it has not relied on
any statement, promise or representation made or given by or on behalf of ONE
STOP PRINT (PTY) LTD which is not set out in these Terms or any document
expressly referred to in them.
5. Content of the Order and Proof Requirements
5.1. ONE STOP PRINT (PTY) LTDcompletes all orders solely on the basis of print
data and information (Artwork) submitted by Customer. Customer must ensure it
has read and understood its responsibilities contained in these Terms and which
are set out in more detail on the Customer Information page
5.2. Customer must check the Artwork carefully against the Format Requirements
before submitting to ONE STOP PRINT (PTY) LTD. ONE STOP PRINT (PTY) LTD will
not review any Artwork for compliance with the Format Requirements or otherwise
for any typographical errors.
5.3. When ONE STOP PRINT (PTY) LTD has received the Artwork from Customer, ONE
STOP PRINT (PTY) LTD will perform a ‘Standard Artwork Check’ on every order
submitted by Customer. The extent to which ONE STOP PRINT (PTY) LTD checks the
Artwork is detailed on the Customer Information page.
5.4. ONE STOP PRINT (PTY) LTD will provide proofs of the Product. The first two
proofs will be at no extra cost, but from the third proof onwards, a fee of R50
per proof will be charged.
5.5.Where ONE STOP PRINT (PTY) LTD has produced a proof for Customer, Customer
acknowledges and accepts that such proof is merely illustrative of the final
product to be produced by ONE STOP PRINT (PTY) LTD and ONE STOP PRINT (PTY) LTDs
hall have no liability to Customer for slight variations in the final Product
from the proof supplied.
5.6.Where ONE STOP PRINT (PTY) LTDhas produced a proof for Customer pursuant to
performing a Superior Artwork Check or Proof on the Artwork, Customer
acknowledges and accepts that such proof is merely illustrative of the final
product to be produced by ONE STOP PRINT (PTY) LTDand ONE STOP PRINT (PTY) LTDshall
have no liability to Customer for slight variations in the final Product from
the proof supplied.
5.7. If, when ONE STOP PRINT (PTY) LTDperforms either the Standard Artwork
Check ONE STOP PRINT (PTY) LTDdiscovers that the Artwork supplied by Customer
is defective or does not comply with the Format Requirements, ONE STOP PRINT
(PTY) LTDwill notify Customer and request Customerprovides corrected Artwork.
5.8. In the event that Customer notifies ONE STOP PRINT (PTY) LTDthat it wishes
to proceed with the order without correcting any defects in the Artwork, or
amending such Artwork so it complies with the Format Requirements, Customer
does so at its own risk.
5.9. If additional costs arise due to the inaccuracy of the Artwork, these will
be borne by the Customer.
5.10. Where Customer has not submitted Artwork in CMYK mode in accordance with
the Format Requirements, ONE STOP PRINT (PTY) LTDshall be entitled to convert
the Artwork to ensure it complies with the Format Requirements. In these
circumstances, the liability for any resulting colour deviations lies solely
with the Customer. By transmitting the Artwork in any other mode than the
specified CMYK mode, the Customer acknowledges and agrees that the conversion
is carried out at Customer’s own risk.
5.11. For the avoidance of doubt, ONE STOP PRINT (PTY) LTDwill not accept any
responsibility or liability for any colour variations, irregularities or other
defects whatsoever of the Products ordered by Customer which are caused as a
result of Artwork not complying with the Format Requirements, including (but
not limited to) graphics and images, colours and colour mode, cut, fonts and
5.12. ONE STOP PRINT (PTY) LTD reserves the right to refuse any orders and/or
terminate any Contracts where the transmitted Artwork contains defamatory,
pornographic, fascist, radical content or any other material which is obscene,
offensive, hateful or inflammatory.
5.13. After the Contract is formed, Customer shall only be entitled to make
changes to the order provided Customer remains liable for any additional costs
incurred by ONE STOP PRINT (PTY) LTDin making such changes.
6. Rights of revocation and exclusions to revocation in consumer contracts
6.1. Right of revocation for delivery of goods (single or multiple orders) not
manufactured according to customer specifications and delivered in one (or
You have the right to revoke this contract within 14 days without giving
The revocation period shall be 14 days from the day on which you or a third
party nominated by you who is not the carrier took possession of the goods.
To exercise your right of revocation, you must inform us
One Stop Print (PTY) LTD,
by means of a clear statement (e.g. a letter sent by post, fax or email etc.)
regarding your decision to revoke this contract.
To observe the revocation period it shall be sufficient for you to send the
notification of the exercising of the right of revocation before the expiry of
the revocation period.
Consequences of revocation
If you revoke this contract, we shall refund you all payments that we have
received from you, including delivery costs (with the exception of the
additional costs arising from the fact that you chose a type of delivery other
than the reasonable standard delivery offered by us), immediately and no later
than within 14 days of the date on which we received the notice of revocation
of this contract. We shall effect this repayment by bank transfer only. Under
no circumstances will you be charged any bank charges for this repayment. We
may withhold the repayment until we have received the goods back or until you
have provided proof that you have sent the goods back, whichever is the
You must send back or transfer the goods immediately and in all cases no later
than 14 days from the date on which you notify us of the revocation of this
contract to ONE STOP PRINT (PTY) LTD, P.O.BOX 50398, V&A Waterfront, Cape
Town, 8002, South Africa. This deadline shall be considered met if you send the
goods before the expiry of the period of 14 days. We shall bear the costs of
returning the goods. You shall pay for any diminished value of the goods only
if this diminished value is attributable to your handling of the goods in any
way other than what is necessary to ascertain the quality, nature and
functioning of these.
Your right of revocation shall expire prematurely if at your express request we
start the execution of the contract before the expiry of the revocation period.
6.2. Right of revocation for delivery of multiple goods not manufactured
according to customer specifications and delivered in multiple consignments
6.3. If the printed materials are produced via the ONE STOP PRINT (PTY) LTD website
according to customer specifications, no legal right of revocation shall exist.
No contractual right of revocation is granted.
The right of revocation shall not exist for distance sales contracts
- for the supply of goods which are not prefabricated and the production of
which is determined by an individual choice or decision of the consumer or
which are clearly tailored to the personal needs of the consumer.
7.1. Applicable laws require that some of the information or communications ONE
STOP PRINT (PTY) LTDsend to Customer should be in permanent form and for this
purpose, ONE STOP PRINT (PTY) LTDshall confirm such information to Customer by
email, which Customer accepts is a permanent form of communication.
7.2. When registering to use the Website, Customer shall provide an e-mail
address for communications between ONE STOP PRINT (PTY) LTDand Customer.
Customer shall ensure such email address is valid and functioning. In
particular, Customer shall ensure that the settings of the spam filter on its
e-mail account allows the receipt by Customer of e-mails sent by ONE STOP PRINT
7.3. In the case of Customers purchasing as a business:
7.3.1. Customer acknowledges and agrees that this e-mail address shall be
stored by ONE STOP PRINT (PTY) LTDand used in respect of any future orders
received from the Customer until revoked or modified by the Customer;
7.3.2. any notice or communication sent by ONE STOP PRINT (PTY) LTDto Customer,
or by Customer to ONE STOP PRINT (PTY) LTDwill be deemed received and properly
served (i) immediately when posted on the Website (ii) in the case of e-mails,
24 hours after an e-mail is sent, or (iii) in the case of letter, three days
after the date of posting.
8. Price of the Products and Delivery Charges
8.1. Prices for products quoted on the website are for only valid for orders
which are placed online. There will be an additional surcharge of R150 per
order for all orders which are placed in any other manner (email, telephonic,
8.2. ONE STOP PRINT (PTY) LTDtakes all reasonable care to ensure that the
prices of Products are correct at the time when the relevant information was
entered onto the Website. However, if ONE STOP PRINT (PTY) LTDdiscovers an
error in the price of Products(s) ordered by Customer, condition 8.5 will
8.3. Prices for the Products may change from time to time, but changes will not
affect any order which ONE STOP PRINT (PTY) LTDhas confirmed with an Order
8.4. The price of the Products includes packaging and delivery charges but
excludes shipping insurance.
8.5. The Website contains a large number of Products. It is always possible
that, despite ONE STOP PRINT (PTY) LTD’s best efforts, some of the Products on
the Website may be incorrectly priced. If ONE STOP PRINT (PTY) LTDdiscover an
error in the price of the Products Customer has ordered, ONE STOP PRINT (PTY)
LTDwill inform Customer of this error and ONE STOP PRINT (PTY) LTDwill give
Customer the option of continuing to purchase the Product at the correct price
or cancelling the order. ONE STOP PRINT (PTY) LTDwill not process Customer’s
order until it has received Customer’s instructions. If ONE STOP PRINT (PTY)
LTDis unable to contact Customer using the contact details Customer provided
during the order process, ONE STOP PRINT (PTY) LTDwill treat the order as
cancelled and notify Customer in writing. If the pricing error is obvious and
unmistakeable and could have reasonably been recognised by Customer as a
mispricing, ONE STOP PRINT (PTY) LTDdo not have to provide the Products to
Customer at the incorrect (lower) price.
8.6. The Customer will be charged additionally for any subsequent changes
requested by the Customer, including if this request results in machine
downtime or additional production costs in the event of a complete or partial
cancellation (except if the cancellation is pursuant to the consumer’s rights
under condition 6). Additional charges are also payable if Customer requests
repeated samples due to a slight deviation from the template.
8.7. Where Customer orders more than two proofs, this shall be subject to an
additional fee in accordance with condition 5.4 of these Terms.
8.8. If Customer obtains a quotation for Products from ONE STOP PRINT (PTY) LTDeither
by e-mail or through the Website, this does not constitute an offer by ONE STOP
PRINT (PTY) LTDand shall only be valid for a period of 7 days from its date of
issue. All quotations are subject to the condition that the order details
underlying the quotation at the time of issue remain unchanged, and Artwork to
be received from Customer is received within one week of Customer placing the
8.9. All prices quoted are for one artwork only and print runs can not be split
into multiple artworks / designs.
9.1. The price of the Products automatically includes VAT (if any, which shall
be at the sole discretion of ONE STOP PRINT (PTY) LTD) at the applicable
current rate chargeable in the South Africa. However, if the rate of VAT
changes between the date of the order and the date of delivery, ONE STOP PRINT
(PTY) LTDwill adjust the VAT payable by Customer, unless Customer has already
paid for the Products in full before the change in VAT takes effect.
9.2. If Customer believes that the Product it has purchased should be zero
rated for VAT purposes, Customer shall notify ONE STOP PRINT (PTY) LTDimmediately
following receipt of the Order Confirmation and confirm the reasons for this. ONE
STOP PRINT (PTY) LTDwill investigate such claim and if it considers (acting
reasonably) that such Product should be zero rated for VAT purposes, ONE STOP
PRINT (PTY) LTDshall reimburse Customer for any overpayment made in respect of
9.3. Customers who are registered for VAT purposes must provide to ONE STOP
PRINT (PTY) LTDa valid VAT registration number at the time of placing an order.
ONE STOP PRINT (PTY) LTDis entitled to retain such information and apply this
VAT registration number to any subsequent orders until ONE STOP PRINT (PTY) LTDis
notified by Customer in writing that the VAT registration number is no longer
10.1. One Stop Print (PTY) LTDuses external payment service provider, PAYU to
process all payments. Customer may pay for Products at the time of placing the
order using a debit card, credit card or via Smart EFT. Customers should note
that ONE STOP PRINT (PTY) LTDshall not start production of the Products until payment
has been received in full and print-ready or approved artwork has been
10.2. No other payment methods or terms shall apply unless expressly agreed
with ONE STOP PRINT (PTY) LTDin writing.
10.3. ONE STOP PRINT (PTY) LTDshall issue a separate invoice for each Product
ordered by Customer.
10.4. In the event that Customer makes a payment in error, it is the
responsibility of Customer to notify ONE STOP PRINT (PTY) LTDand request ONE
STOP PRINT (PTY) LTDreimburse such sum. Subject to confirmation by ONE STOP
PRINT (PTY) LTDthat it has received such overpayment, ONE STOP PRINT (PTY) LTDshall
reimburse the sum to Customer. Where the repayment of any such sum by ONE STOP
PRINT (PTY) LTDis subject to an additional charge, ONE STOP PRINT (PTY) LTDshall
be entitled to deduct the amount of any charge from the sum to be reimbursed.
11. Delivery and Production
11.1. Delivery is based upon the production time taken by ONE STOP PRINT (PTY)
LTDto manufacture the Products and the delivery time to ship the Products to
11.2. For areas where the external courier does daily deliveries, ONE STOP
PRINT (PTY) LTDwill ensure that the Products are delivered within 7 working
days of production commencing. For all other areas, the delivery will be as
soon as possible after Customer’s order has been accepted and ONE STOP PRINT
(PTY) LTDhas completed the production of the Products.
11.3. ONE STOP PRINT (PTY) LTDoffers a cash back guarantee on delivery.
Production time starts once payment and the printable data has been received.
For all orders where there is a daily delivery offered by the courier, if the
order is not delivered within 7 working days of production commencing, One Stop
Print (PTY) LTDwill refund 100% of the cost of the order, in cash, to the
customer. This does not apply to orders that need to be delivered in outlying
areas where the courier only delivers on specific days of the week.
11.4. ONE STOP PRINT (PTY) LTDwill advise Customer of the estimated date when
the production of the Products shall be completed.
11.5. ONE STOP PRINT (PTY) LTDshall not commence production on the Products
until it has received payment in full for the Products and it is in receipt of
the final Artwork following the completion of any Standard Artwork Check or
Proof. If everything is received before 11am on a working day, production
starts the same day. If it is received after 11am, production starts the next
working day. Working days are Monday to Friday only. ONE STOP PRINT (PTY) LTDguarantees
delivery within 7 days of production commencing (remote areas excluded).
11.6. Delivery will be completed when ONE STOP PRINT (PTY) LTDdelivers the
Products to the address given by Customer during the order process. If Customer
selects their own carrier for delivery, delivery will be completed when ONE
STOP PRINT (PTY) LTDdelivers the Products to Customer’s nominated carrier.
11.7. If Customer is not available at the delivery address, ONE STOP PRINT
(PTY) LTD’s chosen carrier (The Carrier) will leave a note that the Products
have been returned to The Carrier’s premises and Customer must contact The
Carrier to rearrange delivery. In circumstances where The Carrier has
re-arranged delivery and Customer is not available at the delivery address on
the agreed date and time to take delivery of the Products, The Carrier shall be
entitled (at its discretion) to charge Customer for any additional costs
reasonably incurred by The Carrier in attempting to re-deliver the Products.
11.8. The Products will be at the risk of the Customer from completion of
delivery. Customer shall only own the Products once ONE STOP PRINT (PTY) LTDhas
received payment in full for the Products.
11.9. Delivery of the Products shall be performed during normal business hours,
being Monday to Friday 8am to 6pm.
11.10. The delivery of prospectuses takes place on disposable pallets; shipment
tracking is not possible in this case.
11.11. For the avoidance of doubt, ONE STOP PRINT (PTY) LTDor The Carrier shall
not be liable for any delay in delivery of the Products that is caused by an
Event Outside the Control of ONE STOP PRINT (PTY) LTD, The Carrier or
Customer's failure to provide ONE STOP PRINT (PTY) LTDwith adequate delivery
instructions or any other instructions that are relevant to the supply of the
12.. Event Outside the Control of ONE STOP PRINT (PTY) LTDor The Carrier
12.1. ONE STOP PRINT (PTY) LTDor The Carrier shall not be liable or responsible
for any failure to perform, or delay in performance of, any of its obligations
under a Contract that is caused by an Event Outside the Control of ONE STOP
PRINT (PTY) LTDor The Carrier. An Event Outside the Control of ONE STOP PRINT
(PTY) LTDor The Carrier is defined below in condition 12.2.
12.2. An Event Outside the Control of ONE STOP PRINT (PTY) LTDor The Carrier
means any act or event beyond ONE STOP PRINT (PTY) LTDor The Carrier’s reasonable
control, including without limitation strikes, lock-outs or other industrial
action by third parties, civil commotion, riot, invasion, terrorist attack or
threat of terrorist attack, war (whether declared or not) or threat or
preparation for war, fire, explosion, storm, flood, earthquake, subsidence,
epidemic or other natural disaster, or failure of public or private
telecommunications networks or impossibility of the use of railways, shipping,
aircraft, motor transport or other means of public or private transport.
12.3. If an Event Outside the Control of ONE STOP PRINT (PTY) LTDor The Carrier
takes place that affects the performance of ONE STOP PRINT (PTY) LTDor The
Carrier’s obligations under a Contract:
12.3.1. WEBPRINTER will notify Customer as soon as reasonably possible; and
12.3.2. ONE STOP PRINT (PTY) LTD’s obligations under a Contract will be
suspended and the time for performance of its obligations will be extended for
the duration of the Event Outside the Control of ONE STOP PRINT (PTY) LTD.
12.4. If the Event Outside the Control of ONE STOP PRINT (PTY) LTDor The
Carrier extends beyond four weeks, Customer shall be entitled to cancel the
13.1. Where Customer’s Products arrive in a damaged or defective condition, or
Customer claims the Products are not as described, Customer must notify ONE
STOP PRINT (PTY) LTDimmediately and, in any event, no later than 14 days
following delivery of the Products. Subject to Customer giving ONE STOP PRINT
(PTY) LTDa reasonable opportunity of examining such Products and Customer (if
asked to do so by ONE STOP PRINT (PTY) LTD) returning such Products to ONE STOP
PRINT (PTY) LTDat ONE STOP PRINT (PTY) LTD’s cost, ONE STOP PRINT (PTY) LTDwill
provide a full refund of the price paid by Customer including return postage
13.2.If Customer returns any Products to ONE STOP PRINT (PTY) LTDand ONE STOP
PRINT (PTY) LTDcan prove they were not damaged or defective when Customer
received them, or are not misdescribed, ONE STOP PRINT (PTY) LTDmay send them
back to Customer, claiming the cost of return postage and no refund shall be
due to Customer.
13.3. For the avoidance of doubt, ONE STOP PRINT (PTY) LTDshall not be liable
to accept any returned Products from Customer in circumstances where the
Product is based on Artwork produced by Customer which fails to comply with the
Format Requirements stipulated by ONE STOP PRINT (PTY) LTD.
WEBPRINTER’s liability if Customer is purchasing as a consumer
14.1. . If ONE STOP PRINT (PTY) LTDfails to comply with these Terms, ONE STOP
PRINT (PTY) LTDis responsible for any loss or damage suffered by Customer that
is a foreseeable result of ONE STOP PRINT (PTY) LTD’s breach of the Terms or ONE
STOP PRINT (PTY) LTD’s negligence. Loss or damage will be foreseeable if they
are an obvious consequence of ONE STOP PRINT (PTY) LTD’s breach or if they were
contemplated by Customer and ONE STOP PRINT (PTY) LTDat the time the Contract
was entered into.
14.2. ONE STOP PRINT (PTY) LTDdoes not in any way exclude or limit its
14.2.1.death or personal injury caused by our negligence;
14.2.2. fraud or fraudulent misrepresentation;
14.2.3. defective products under the Consumer Protection Act, No.68 of 2008.
ONE STOP PRINT (PTY) LTD’s liability if Customer is purchasing as a business
14.3. Nothing in these Terms limit or exclude ONE STOP PRINT (PTY) LTD’s
14.3.1. death or personal injury caused by our negligence;
14.3.2. fraud or fraudulent misrepresentation;
14.3.3. defective products under the Consumer Protection Act, No.68 of 2008.
14.4.Subject to condition 14.3, ONE STOP PRINT (PTY) LTDwill under no
circumstances whatever be liable to Customer, whether in contract, tort
(including negligence), breach of statutory duty, or otherwise, arising under
or in connection with the Contract for:
14.4.1. any loss of profits, sales, business, or revenue;
14.4.2. loss or corruption of data, information or software;
14.4.3. loss of business opportunity;
14.4.4. loss of anticipated savings;
14.4.5. loss of goodwill; or
14.4.6. any indirect or consequential loss.
14.5. Subject to condition 14.3 and condition 14.4, ONE STOP PRINT (PTY) LTD’s
total liability to any business Customer in respect of all other losses arising
under or in connection with the Contract, whether in contract, tort (including
negligence), breach of statutory duty, or otherwise, shall in no circumstances
exceed 200% of the price of the Products.
15. Communications between ONE STOP PRINT (PTY) LTDand Customer
15.1. When these Terms refer to "in writing", this will include
15.2. If Customer is purchasing as a consumer:
15.2.1. To cancel a Contract in accordance with Customer’s legal right to do so
as set out in condition 6 Customer must contact ONE STOP PRINT (PTY) LTDin
accordance with condition 6.3..
15.2.2. . If Customer wishes to contact ONE STOP PRINT (PTY) LTDin writing for
any other reason, Customer can send this to ONE STOP PRINT (PTY) LTDby e-mail
[email@example.com] or by pre-paid post to ONE STOP PRINT (PTY) LTD,
P.O.BOX 50398, V&A Waterfront, Cape Town, 8002, South Africa. Customer can
always contact ONE STOP PRINT (PTY) LTDusing the Customer Services telephone
15.2.3. If ONE STOP PRINT (PTY) LTDhave to contact Customer or give Customer
notice in writing, ONE STOP PRINT (PTY) LTDwill do so by e-mail or by pre-paid
post to the address Customer provided in the order.
15.3. If Customer is purchasing as a business, any notice given by Customer to ONE
STOP PRINT (PTY) LTD, or by ONE STOP PRINT (PTY) LTD to Customer, will be
deemed received and properly served immediately when posted on our Website, 24
hours after an e-mail is sent, or three days after the date of posting of any
letter. In proving the service of any notice, it will be sufficient to prove,
in the case of a letter, that such letter was properly addressed, stamped and
placed in the post and, in the case of an e-mail, that such e-mail was sent to
the specified e-mail address of the addressee. The provisions of this condition
shall not apply to the service of any proceedings or other documents in any
16.1. ONE STOP PRINT (PTY) LTDprocesses personal data in accordance with its
16.2. Before sending an Order Confirmation, ONE STOP PRINT (PTY) LTDhas the
right to cancel Customer's order, if Customer does not deliver Artwork that
complies with the Format Requirements within a period of four weeks from date
17. Personal Data
17.1.ONE STOP PRINT (PTY) LTDprocesses personal data in accordance with
17.2. ONE STOP PRINT (PTY) LTDwill use the personal information provided by
17.2.1. supply the Products;
17.2.2. process the payment for such Products; and
17.2.3. . inform Customer about similar products or services that ONE STOP
PRINT (PTY) LTDprovides, but Customer may stop receiving these communications
at any time by contacting ONE STOP PRINT (PTY) LTDor by clicking an unsubscribe
17.3. Save as set out in condition 17.4 below, ONE STOP PRINT (PTY) LTDdoes not
pass any personal data to any other third party.
17.4. ONE STOP PRINT (PTY) LTDuses a trusted third party to store the personal
data it collects. Further details about this processing are set out in
ONE STOP PRINT (PTY) LTD shall not archive Products belonging to Customer
(including in particular data and media) without prior written agreement and
upon such payment terms as ONE STOP PRINT (PTY) LTD shall in its sole discretion
determine. Customer shall be responsible for insuring such archived Products.
19. Trade marks / Copyright
The Customer shall indemnify ONE STOP PRINT (PTY) LTD against any and all
claims, liability, costs losses, damages and expenses arising out of the use by
ONE STOP PRINT (PTY) LTDof the materials provided to ONE STOP PRINT (PTY) LTD by
Customer including (without limitation) the Artwork
20. Other important terms
20.1. . ONE STOP PRINT (PTY) LTDmay transfer its rights and obligations under a
Contract to another organisation, but this will not affect Customer’s rights or
ONE STOP PRINT (PTY) LTD‘s obligations under these Terms.
20.2. Customer may only transfer its rights or obligations under these Terms to
another person if ONE STOP PRINT (PTY) LTDagrees in writing. However if
Customer is a consumer and has purchased a Product as a gift, Customer may
transfer the benefit of the warranty to the recipient of the gift without
needing to ask ONE STOP PRINT (PTY) LTD’s consent.
20.3.The Contract is between ONE STOP PRINT (PTY) LTDand Customer. No other
person shall have any rights to enforce any of its terms. If Customer is a
consumer, the recipient of any gift of a Product will have the benefit of ONE
STOP PRINT (PTY) LTD’s warranty, but ONE STOP PRINT (PTY) LTDand Customer will
not need their consent to cancel or make any changes to these Terms.
20.4. Each of the paragraphs of these Terms operates separately. If any court
or relevant authority decides that any of them are unlawful or unenforceable,
the remaining paragraphs will remain in full force and effect.
20.5. If ONE STOP PRINT (PTY) LTD(i) fails to insist that Customer perform any
of its obligations under these Terms, (ii) does not enforce its rights against
Customer, or (iii) delays in enforcing its rights against Customer, that will
not mean that ONE STOP PRINT (PTY) LTDhas waived its rights against Customer or
that Customer does not have to comply with those obligations. If ONE STOP PRINT
(PTY) LTDdoes waive a default by Customer, ONE STOP PRINT (PTY) LTDwill only do
so in writing, and this will not mean that ONE STOP PRINT (PTY) LTDwill
automatically waive any later default by Customer.
20.6. If Customer is purchasing as a consumer, these Terms are governed by
South African law. This means a Contract for the purchase of Products through
the Website and any dispute or claim arising out of or in connection with it
will be governed by South African law. Customer and ONE STOP PRINT (PTY) LTD both
agree that the courts of South Africa will have non-exclusive jurisdiction.
20.7.If Customer is purchasing as a business, these Terms are governed by South
African law. This means that a Contract, and any dispute or claim arising out
of or in connection with it or its subject matter or formation (including
non-contractual disputes or claims), will be governed by South African law.
Customer and ONE STOP PRINT (PTY) LTD both agree to the exclusive jurisdiction
of the courts of South Africa.
Date of documentation: March 2018